Technology Services
 The
Technology Services Department supports Blackburn's computing and
networking resources. Among the resources it provides for use by
students are:
Computer Lab facilities
There are three separate labs in the Computer Center--one for
general use by the students, one to support Computer Science
programming courses, and one for advanced Computer Science majors to
conduct research and create seminar projects. Technology Services
also equips and supports the Technology Classroom located in Hudson
on the second floor. The department also services other computer
facilities on campus, including a graphics design lab, Smart
Classroom, and computers in the Library for word processing and
Internet research.
Campus networking
Technology Services manages and maintains the campus network,
including its connection to the Internet. All the rooms of campus
buildings have access to the Internet, including the student
residence halls. Students may bring their own computers here and
connect them to the Internet in their rooms. Students needed any
assistance connecting their computer to the Blackburn College
network should call the Help Desk at ext. 4444.
Work Program
Technology Services currently employs 25
student workers. These students work in the Computer Center as their
Work Program obligation. They provide help to those using the lab,
man the Technology Help Desk, and those in advanced positions go all
over campus to provide support to faculty and staff. A student
manager, who works closely with the two College staff professionals,
manages the Technology Services Department.
Department Manager (1) – Shawn Farris
DESCRIPTION OF DUTIES:
Assure that the minimal student labor needs of the department are
met; work with department advisor to ensure that the work to be
performed is necessary/productive; ensure that workers receive
sufficient training and are informed of and follow work program and
department guidelines; provide leadership and mediation in problem
resolution and worker disciplinary matters; assure that workers are
scheduled as needed to meet department needs, and that weekly time
cards are submitted and totaled by deadline; monitor worker
over/under time and intervene when necessary; distribute and collect
worker evaluations and follow-up any problems as necessary; identify
honor workers; ensure that workers are informed of necessary
department meetings, and any policy/procedure changes and other
relevant work program information.
Be a member of, and attend Work Committee meetings; represent
department interests and together with other committee members
ensure that the over-all interests and needs of the campus community
are met; actively participate in establishing and accomplishing Work
Committee goals and objectives. With input and approval of
department advisor select a department assistant manager or crew
head to serve as designated replacement (in manager's absence).
Participate in the selection of next year's department manager and
general managers. Help train next year's department manager.
Managers are expected to work 20 to 25 hours per week, for which
they receive a monthly stipend in addition to the tuition reduction.
Because the above "administrative duties" will not routinely require
20 to 25 hours a week, the manager must work the balance of his/her
work requirement within the department.
QUALIFICATIONS:
Must possess self-initiative, maturity of thought, good
interpersonal communication, time management, and problem solving
skills; must have good organizational/planning skills; prefer
previous leadership experience; must possess a general knowledge and
understanding of information technology and the department; must
meet grade point requirement; cannot be on academic, social, or work
probation.
Assistant Manager (1)
DESCRIPTION OF DUTIES:
Schedule and supervise for General Computer Lab and Technology
Classroom, have excellent management skills to promote team work,
discipline and report missed or late shifts, responsible for
training student workers in supported software and help desk
tickets, help to identify and certify support technicians (or be
highly trainable in that area), work efficiently as a lab assistant,
be a team player, exercise proximity management making connections
from the general lab to the Technology Classroom lab, and all other
duties as assigned by supervisor.
Consult regularly with Department Advisor and Department Manager.
QUALIFICATIONS:
Prefer computer science major; must have good background in computer
work; previous experience working in the Computer Center must
possess appropriate leadership skills, must be trustworthy.
Training/Technology Support Crewhead (1) – Erick Pece
DESCRIPTION OF DUTIES:
Formulate and conduct weekly 1 hour training sessions of Technology
Services Department workers. Provide training materials and study
assessment of trainees. Test proficiency of trainees in materials
offered. Perform effective technology training of Faculty/Staff and
other workers from various departments. Consult regularly with
Department Advisor, Department Manager, and Technology Integrator
with information on Technology Training Program. Excellent
management skills to promote team work, responsible for training
student workers in supported software, work efficiently in
technology support, and be a team player.
QUALIFICATIONS:
Prefer computer science major; must have good background in computer
work; previous experience working in the Computer Center must
possess appropriate leadership.
Computer Lab Assistant (18)
DESCRIPTION OF DUTIES:
Instruct, assist, and supervise persons using the lab with
programming, word processing, other supported software, and to
ensure proper use of equipment; care and maintenance of equipment;
monitor, report, and troubleshoot computer problems; clean and
maintain the labs, log help desk tickets, train regularly to improve
knowledge of supported hardware/software; other duties as assigned
by supervisor and crew heads. Lab Assistants may train and certify
to become Support Technicians with consent of Department Manager and
Department Advisor. Certified Support Technicians will work a
portion of their weekly tuition hours as a Support Technician and
the remainder of hours as a Lab Assistant. Lab Assistant may train
and qualify to assist Department Advisor with Audio/Video needs of
the campus.
QUALIFICATIONS:
Prefer computer science major; must have good background in computer
work.
Support Technician (1)
DESCRIPTION OF DUTIES
Setup and maintain computer equipment campus-wide; install, monitor,
troubleshoot computer software/hardware campus-wide; clean and
maintain equipment and labs, work efficiently as a lab assistant;
assist/carry-out duties assigned by supervisor. Assist in
identifying and certifying Lab Assistants to be Support Technicians.
Lab Assistants may train and qualify for support technician work
hours.
QUALIFICATIONS
Prefer computer science major with work history in the computer
center; must have good background in computer work; must possess
appropriate leadership skills; must be trustworthy.
Network Technician (2)
DESCRIPTION OF DUTIES
Configure, install, and troubleshoot network equipment campus-wide;
explore and document technologies as required by supervisor;
assist/carry-out duties assigned by supervisor.
QUALIFICATIONS
Prefer computer science major with work history in Technology
Services; must have good background in computer technology; must be
teachable and responsible; must be trustworthy.
System Technician (1)
DESCRIPTION OF DUTIES
Assist Network Administrator with configuration, installation,
monitoring, and troubleshooting servers and networks; explore and
document technologies as required by supervisor; assist/carry-out
duties assigned by supervisor.
QUALIFICATIONS
Prefer computer science major with work history in Technology
Services; must have good background in computer technology; must be
teachable and responsible; must be exceptionally trustworthy.
Our staff includes Chuck Sutphen, Director of Technology Services,
and Jason Cloninger, Network and Systems Administrator. Chuck and
Jason are both former Blackburn students who graduated with degrees
in Computer Science.
Copyright ©2006
Blackburn College. All rights reserved.
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Computer and Networking Resources